Requests and complaints procedures

This section contains procedures relating to how HPV manages the information it collects, provisions for disclosure, and the protection of personal information.

It also outlines HPV's complaints procedure. 

Freedom of Information (FOI) procedure

The Freedom of Information procedure provides information to members of the public to effectively exercise their rights under the Victorian Freedom of Information Act 1982 in relation to documents in Health Purchasing Victoria’s possession.

Privacy Procedure

The privacy procedure explains how Health Purchasing Victoria collects, uses and discloses personal information.

Complaints Procedure

The complaints procedure outlines the process for submitting a complaint to HPV and provides a framework to ensure all complaints are addressed effectively and in a consistent and just manner.