Recall and Recall Health

GS1’s Recall and Recall Health notification systems are streamlining product recalls to improve our health supply chain, and ultimately patient safety.

Therapeutic product recalls are critical and must follow the Uniform Recall Procedure for Therapeutic Goods (URPTG) guidelines. Communicating recall information quickly and accurately can save lives.

Health Purchasing Victoria plays a key role in driving supply chain reform in Victoria’s health sector.

  • We support Recall Health (formerly known as RecallNet Healthcare) as a key enabler of supply chain reform and a critical patient safety initiative. Recall Health is used for electronic therapeutic recall notifications.
  • We’re also proud to commit to implementing Recall (formerly known as RecallNet) for non-therapeutic product recalls through services contracts such as catering supplies.

335 suppliers are now live on Recall Health and over 300 suppliers are live on Recall.

HPV is proud to partner with the Australian Digital Health Agency (ADHA, formerly NEHTA), GS1 Australia, and Victoria's Department of Health and Human Services to implement this pivotal national quality and safety initiative in Victoria.

How do the Recall and Recall Health portals work?

Both Recall portals allow product sponsors (suppliers) to create recall and non-recall notifications that follow the recall procedures of the appropriate industry regulator.

Sponsors can also submit recall notifications directly to the regulator for review and approval.

  • For Recall Health, this is the Therapeutic Goods Administration's (TGA) Uniform Recall Procedure for Therapeutic Goods (URPTG) guidelines.
  • For Recall this is Food Standards Australia New Zealand (FSANZ) and the Australian Competition and Consumer Commission (ACCC).

As well as streamlining the recall process, the Recall and Recall Health portals deliver recall information to the correct contact person via their direct email address, improve the timeliness of the recall process using email and SMS notifications, and ultimately improve the reliability and visibility of the system to ensure patient safety.



Access Recall Health



Register for Recall Health

Register for Recall

General resources

The following resources will support users to access and understand the Recall Health notification systems.  Note you will need to be signed into the HPV website to access these documents.

For health services only:

Guide to Recall Process Clause

Sample Recall Health procedure

Sample Recall Health notification

Sample Recall Health policy 


GS1 Recall Registration form

Recall Health FAQ